Begin with the Basic troubleshooting section below. If none of those steps correct the connection error, check the Error-specific troubleshooting section to see if additional steps are listed for your specific error message.
Collapse all. Step 1: Restore your Xbox network settings to factory defaults. Note Before you reset the Xbox console's network settings, make sure that you write down the current settings in case you have to restore them later. If you are using a secured wireless network, you will also need your wireless network password. Select Network Settings. Select the name of your wireless network when the network list is displayed.
Select Configure Network. When prompted, select Yes, Restore to Factory Defaults. This resets the console's network settings only. Restart your console. You will receive a message to configure wireless settings. Follow the on-screen instructions to connect to your wireless network. If this solution worked, your console will connect to Xbox Live.
If the connection test is not successful, continue to the next step. Step 2: Power cycle your console and network hardware. To perform a power cycle reset, follow these steps:. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices. Restart your Xbox console. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.
If you are using a router, plug in the router and wait for all the lights to return to their normal state. Step 3: Disconnect third-party headsets. Third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers. To identify if the headset is causing the issue, disconnect the power from the base station of the wireless headset. If the wireless headset was causing the error, your console should now connect to Xbox Live.
Step 4: Check for other wireless interference. Active interference occurs when other electronic devices are broadcasting a wireless signal or are causing some other form of electromagnetic interference. Common causes of active interference are microwaves, ovens, air conditioners, CRT televisions, wireless headsets, baby monitors, other wireless networks, cordless phone systems, and wireless speakers.
Passive interference occurs when a wireless signal passes through objects. This causes the wireless signal to be weakened and refracted. Materials that cause passive interference include concrete, glass, lead and copper piping, insulation, mirrors, gun safes, filing cabinets, tile, and plaster. Attenuation occurs as the wireless signal degrades over distance. Routers have a limited broadcast range, which this varies from device to device.
The ideal distance from the wireless router for the Xbox console is usually between 5 and 50 feet. Line of sight is important when dealing with interference. Imagine a straight line from your router to your console, and try to eliminate as many points of interference as you can along that line. You can do this by turning off or moving any devices along that line that could cause interference. You can also relocate the console or the router to minimize interference.
Moving devices outside of entertainment cabinets or desks can often help improve wireless signals. Step 5: Change the wireless channel. A wireless router can broadcast on several different channels. If another nearby wireless network is broadcasting on the same channel, or if there is wireless interference from devices such as a baby monitor or a cordless phone, you may experience poor signal strength from your wireless network. To resolve this issue, try changing the channel on which your router broadcasts.
Most wireless routers have a channel width of either 20 MHz or 40 MHz available as a configurable option. The Xbox prefers a 20 MHz setting. Step 6: Check the wireless channel width. A wireless router can broadcast on different channel widths. The Xbox console prefers a 20 MHz setting. To resolve your connection issue, first make sure that your wireless router is configured to broadcast on a 20 MHz setting. Step 7: Change the wireless mode.
A wireless router can broadcast in different modes and at different speeds. For example, a router that broadcasts an Additionally, routers are capable of broadcasting at slower speeds, so an In highly populated areas where many wireless devices are present, your router may continually alter its wireless signal in order to maintain compatibility with every device it detects.
This can cause connection or performance issues if your router reconfigures itself frequently. You can resolve this issue by configuring your router to broadcast in a specific mode. Note Setting your router to broadcast only in a specific mode can prevent some devices with slower networking adapters from connecting to your network. Step 8: Check for low wireless signal. A weak wireless signal can cause slow game performance and connectivity issues.
The signal strength of your wireless network will be displayed next to your wireless network name. If your signal strength is one or two bars , continue to Step 9. If your signal strength is three or more bars , skip Step 9 and go to Error-specific troubleshooting below. Follow the steps in that section only if you see your specific error message listed. Step 9: Try to improve your wireless signal strength. Each time you try one of the following methods of improving your signal, you should recheck the Network Settings screen to see if your signal strength was improved and by how much.
This will help you verify which solution s did the most to improve your signal, and will identify what factors interference, distance, range may have been causing your connection issues:. Move your router or gateway off the floor and away from walls and metal objects such as metal file cabinets. Dense objects can interfere with the wireless signal. Move your Xbox console off the floor and away from walls and metal objects.
Remove your console from an enclosed entertainment center, bookshelf, or TV stand. Shorten the distance between your console and your wireless router or gateway.
Ideally, your network hardware should be near the center of your home. Check for sources of active and passive wireless interference. Interference can shorten the effective range of your wireless signal and can be a cause of random disconnections.
Add a wireless repeater to extend your wireless network range. You can boost your signal strength by placing a wireless repeater halfway between your router or gateway and your console. Add an external wireless bridge. If your wireless router is not near the console, an external wireless bridge can be used to receive the wireless signal so that you can connect the console through a wired connection to the bridge. If the test is not successful, continue to Error-specific troubleshooting below.
Try using manual DNS settings. Find a line that begins with DNS Servers. Write down the DNS server numbers. Next, set your console's DNS settings:. Go to Settings , and then select System Settings. Select your wireless network name. On the Basic settings tab, select DNS settings. Select Manual. Enter the first number you wrote down, and then select Done. Enter the second number you wrote down, and then select Done.
If the connection test is not successful, skip to the Additional troubleshooting section below. Wireless routers can prevent unauthorized network access by using a feature called MAC filtering. If MAC filtering is turned on, you should try one of the following:. Add your Xbox console's MAC address to your router's authorized list.
Add your console's MAC address to your router's authorized list. First, get your console's MAC address. Here's how:. Select the your wireless network. If this is the case, it is possible to solder or re-flow the connections.
If your disc drive tray is stuck and will not open or close, then you have to manually eject the disc. Follow these instructions to remove the faceplate and manually eject the drive.
Remove any obstructions, and plug the console back in. If the eject button still doesn't work, your disc drive may need to be replaced. Discs that are extremely scratched will not be read by the console.
Put a clean, unscratched disc in the the drive. If your Xbox plays the disc without issue, then the scratched discs were the problem.
If the problem is not due to a scratched disc, then there might be dust on the lens of the optical drive that is keeping it from reading discs. Remove the optical drive from the console and thoroughly clean it. If the Xbox will still not read discs after cleaning the optical drive, then your optical drive is likely faulty. If your Xbox isn't saving your in-game data, your hard drive is most likely either full or damaged. Make sure the hard drive is connected properly, assure there is enough free space for the save, and then attempt to save again.
If this does not work, you may need to replace the hard drive. Determining the malfunctioning component of your Xbox depends on how many red lights around the power button are flashing. If the bottom right red light is flashing on your Xbox , then your console is experiencing a hardware error. The console will still power on, and should display an error code on the screen it is connected to.
The code will begin with an E, followed by two digits. Some of the more common error codes can be found on this page, but more in-depth information can be found at Xbox-Experts' error code databse.
When the left two lights are flashing red on the console, a component is overheating. It is likely that the fan will be running very loudly. Shut the console off and let it cool down for a couple hours. To prevent this from happening in the future, make sure your Xbox is in a well-venitlated area and out of the immediate proximity of any walls, heaters, or other appliances. The "Red Ring of Death" has occurred when all but the top right corner of the light ring are flashing red.
A general hardware malfunction has occurred, affecting one or more components. The error message is not displayed directly, since the console doesn't power on, but it is possible to obtain the secondary error code from the Xbox. Most, if not all, three-light errors in Xbox consoles are related to overheating.
The most common issue is a cracked or cold solder joint underneath the GPU on the motherboard. A flaw in the design of the heat sink allows the motherboard to warp in the area around the chip, which causes the chip to lose contact with the board. There are various fixes for the RROD, which include replacing the high-stress x-clamp, reflowing the GPU's solder connection, and also replacing the heat sink in older models with Microsoft's updated Zephyr heat sink.
To keep your Xbox from being affected by the RROD, keep it in a well-ventilated area and make sure the cooling vents are free from obstruction. If your Xbox begins to overheat, turn the power off and allow it to cool for at least an hour before continuing play. Alternatively, use an external fan to help circulate air across the device.
If the RROD is already plaguing your Xbox, and your console is no longer covered by Microsoft's warranty, there is hope yet. Even though the console will not turn on, you can obtain a secondary error code from it. After pinpointing the cause of your Xbox's RROD, you can take the necessary action to remove the problem.
Reconnect the cable either to the console or the display you are using. Some of the information below is taken from a collaborative effort by users on Xbox-Scene forums. The full thread contains more information on diagnosing and repairing error codes. There are multiple causes to this error, but the most common is frequent use of scratched discs.
Make sure the DVD drive is of the same version originally included with the console, and that it is using either the original firmware included with the console, or more recent firmware. If the drive can eject, read, and write discs in Windows, but causes an error code on the console, replacing original firmware should fix the issue.
E Hard Drive Error - Hard drive timed out during reset. Error is likely caused by a faulty hard drive. Remove the drive from the console, and attempt to login. If your Xbox works without error when the hard drive is removed, then you can ascertain that the hard drive is bad. E Voltage Error - Additional accessories are drawing too much power.
Attempt to remove unnecessary accessories first, and then necessary components such as the hard drive and USB devices. Any modifications to the Xbox case can also cause this error. In some cases, this error has accompanied a hard drive that is not DMA configured. E Hard Drive Error - Reading the hard drive security sector failed.
This error could be caused by a bad hard drive or hard drive connection. Try removing the hard drive and playing without it to determine if it is faulty. E Hard Drive Error - Hard drive not found by console. Make sure your hard drive is properly seated and connected. E Dashboard Error - Possibly a dashboard update error. Attempt to clear the dashboard by holding the sync button while booting the Xbox. Any failed updates should be cleared during booting.
If this does not fix the error, then the console must be serviced by Microsoft. The common solution has been reflowing the Southbridge. Usually, reflowing the ethernet chip or Southbridge area will fix this.
Reflowing the GPU usually fixes this error message. In some cases, the problem is alleviated by replacing the X-clamp and thermal paste on the GPU. Oddly, this error is occasionally caused by the DVD drive not being connected properly. E Ethernet Error - Your Xbox has a dead network chip.
This can happen when the chip has seen a high surge in voltage. The network chip must be replaced.
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